Privacy Policy

1 Introduction

Property Headquarters (“Property Headquarters”, “we”, “our”, or “us”) is operated by PROPERTYHEADQUARTERS CONSULTING PRIVATE LIMITED. This Privacy Policy explains how we collect, use, disclose, store, retain, and protect information when you use the Property Headquarters mobile application (“App”), website, and related real-estate services.

By using the App, you acknowledge that you have read this Privacy Policy. Where consent is required by applicable law, we will obtain the appropriate consent before collecting or using the relevant information.

2 Information We Collect

We collect only information reasonably required to provide, secure, maintain, and improve the App and its services.

A. Personal and account information

• Name, mobile number, email address, residential/business address, profile information, organization/company information, professional information, account identifiers, and information you submit through forms or enquiries.

B. Location information

• With your device permission, we may collect approximate or precise device location, including latitude and longitude, when a location-enabled feature requires it.
• Location may be used to show nearby properties/services, provide location-relevant search results, support property discovery, improve location-based functionality, or provide a feature specifically requested by you.
• We will not collect background location unless it is necessary for a permitted core app feature and the required Android/Google Play disclosures and permissions are provided.
• If precise location is not necessary, we will use a less precise location where technically feasible.
• You can change or withdraw location permission through your device settings, although some location-based features may then become unavailable.

C. Device and technical information

• Device model, Android version, app version, IP address, device identifiers, network information, crash logs, diagnostics, performance information, login/session information, and security-related information.

D. Push-notification information

• To send push notifications, we may process a device/app push token and related technical information.
• Notifications may include OTP/authentication messages, account and service notifications, lead/property updates, important operational messages, and promotional communications where legally permitted and according to your preferences.
• You can manage notification permissions and preferences through the App and/or your device settings.

E. Information you provide

• Property enquiries, leads, forms, uploaded images/documents, support requests, referral information, communications, and other information you voluntarily submit.

3 How We Use Information

We may use information to:

• create and manage accounts;
• authenticate users and send OTPs;
• provide property discovery and real-estate services;
• provide location-based search and services;
• process and manage leads and enquiries;
• connect users with relevant real-estate professionals, service providers, channel partners, or other parties where necessary to fulfil a user-requested service;
• send service, transactional, security, and operational notifications;
• send promotional communications where permitted and subject to applicable preferences/consent;
• process payments or related transactions where applicable;
• operate, maintain, troubleshoot, and improve the App;
• monitor performance and reliability;
• detect, prevent, and investigate fraud, abuse, unauthorized access, and security incidents; and
• comply with applicable law, court orders, governmental requests, and legal obligations.

4 Sharing and Disclosure

We do not sell personal and sensitive user data.

We may disclose information where reasonably necessary for the purposes described in this Policy to:

• authorized employees and internal teams;
• real-estate professionals, channel partners, or service providers involved in a user-requested enquiry or service;
• hosting, cloud, database, analytics, crash-reporting, authentication, notification, SMS/OTP, maps/location, payment, and other technology service providers;
• professional advisers and auditors where necessary;
• governmental, regulatory, law-enforcement, or judicial authorities when required or legally permitted; and
• a successor entity in connection with a merger, acquisition, restructuring, or transfer of business, subject to applicable legal requirements.

Third-party service providers may process information under their own privacy policies and contractual obligations.

5 Third-Party Services

Depending on the features enabled in the App, we may use third-party technologies such as Google Firebase or other push-notification services, Google Maps/location services, cloud hosting, analytics/crash-reporting tools, SMS/OTP providers, authentication providers, payment gateways, and customer-communication services.

The exact third-party services used may change as the App evolves. Where a third party independently processes information, its own privacy policy and terms may also apply.

6 Location Permission and User Control

Location is personal and sensitive user data under Google Play policies. We request location permission only when a relevant feature requires it.

Before requesting sensitive location permission where required, the App will provide an appropriate user-facing explanation of the feature and why location is needed. The App will use the minimum location scope reasonably necessary for the feature.

If the App uses precise location, users can control location permission through Android settings. If the App uses background location in the future, that functionality must be separately assessed for Google Play eligibility, disclosure, consent, and permission requirements before release.

7 Data Security

We use reasonable technical and organizational safeguards designed to protect information from unauthorized access, disclosure, alteration, loss, misuse, or destruction. These may include HTTPS/TLS for data in transit, access controls, authentication, logging/monitoring, secure infrastructure, and appropriate internal controls.

No internet or electronic storage system can be guaranteed to be completely secure. Users should protect their account credentials and promptly report suspected unauthorized access.

8 Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including providing services, maintaining accounts, completing transactions, resolving disputes, preventing fraud or misuse, maintaining security, and complying with legal, tax, accounting, regulatory, or other applicable obligations.

When information is no longer required, we may delete, anonymize, or securely dispose of it in accordance with applicable law and our retention procedures.

9 Account and Data Deletion

Users may request deletion of their account and associated personal information.

The App should provide an easily accessible account-deletion option where technically applicable. Users may also submit a deletion request by email to info@propertyhqs.com with the subject line “Data Deletion Request – Property Headquarters”.

We will process valid requests in accordance with applicable law. Certain information may be retained where required or permitted for legal compliance, fraud prevention, security, dispute resolution, financial/accounting records, or other legitimate legal purposes.

Where Google Play requires an external account-deletion webpage, the developer should provide and maintain a dedicated deletion-request page linked from the Play listing and accessible without requiring the user to reinstall the App.

10 Children’s Privacy

The App is intended for general users and real-estate/business users and is not specifically directed to children. We do not knowingly collect personal information from children where prohibited by applicable law. If you believe a child has provided information improperly, contact us so that we can review the matter.

11 Cookies and Similar Technologies

Our website and related services may use cookies, device identifiers, analytics technologies, SDKs, and similar technologies to maintain sessions, understand usage, improve performance, provide security, and analyze traffic. Users may be able to control certain technologies through browser or device settings, subject to the functionality of the service.

12 User Rights and Choices

Subject to applicable law, users may have rights and choices relating to their personal information, including access, correction, deletion, withdrawal of certain permissions/consents, and management of notification or device permissions.

Requests may be submitted using the contact details below. We may need to verify a request before acting on it to protect the account and personal information.

13 Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in the App, technology, data practices, legal requirements, or business operations. The updated version will be posted on this page with a revised “Last Updated” date. Material changes may also be communicated through the App or other appropriate channels where required.

14 Contact Us